Return Policy

In line with our objective of FIRST CLASS SHOPPING EXPERIENCE for BUYERS on the EBEOSI Marketplace, we have provided the following Return Policy to govern the circumstances under which buyers can be refunded:

We allow 7 days returns for products bought from Nigerian vendors and 30 days for products bought from overseas vendors following the fulfillment/delivery of the items(s).

In order for a purchase to qualify for a refund,
- There must be evidence of defective/damaged item(s) on delivery not after delivery.
- Although almost impossible because of our Vendors' vetting process and product sourcing policy, should there be inferior quality item(s) delivered, compared to the standard you were informed on our platform.
- Non-Receipt/Undelivered Goods.

To request a refund, simply fill out the refund request form from your order history page.